Insurance

This page is about medical health insurance for US students. Information regarding our dental programs or international student coverage can be found here:

For any questions regarding insurance, billing, and/or payments, please stop by the Business Office located on the first floor of the health center, or call them directly.

For questions about payments, call the cashier’s at 407.823.0060.
For questions about billing, call 407.823.2386.
For questions about insurance, call 407.823.1649

Insurance Billing

Patients are financially responsible for all charges incurred at each visit, whether covered by health insurance or not. All out-of-pocket expenses as determined by your health insurer are due at the time of service. Though not required to access our services, the university and Student Health Services strongly encourage all students to carry some form of health insurance coverage.

Your insurance company may determine that some or all of the charges incurred at SHS are not covered by your policy. We recommend reviewing all of your insurance benefits and exclusions before your first visit. Contact your individual insurance company to learn how your policy will work at our facility.

To expedite the insurance billing process, please register or update your insurance PRIOR to your visit with us by completing the Medical Insurance Registration Form so SHS can verify your insurance is active and add the information to your Electronic Health Record. Patients can also complete this process in person by bringing a copy of their insurance card and photo ID to the Insurance window located on the first floor of the Health Center.

By giving us your insurance information, you are authorizing SHS to file a claim with (send a bill to) your in-network insurance company for services rendered. For students using out-of-network benefits, SHS will provide you with the proper documentation, and you will be responsible for self-filing a claim with your insurance company.

Medical Insurance Participation

UCF Health Student Health Services primary care providers are in-network participants for Florida Blue (formerly BlueCross/Blue Shield) PPO & Blue Options plans, United Healthcare, AvMED, Aetna, Cigna PPO, and Tricare plans. Please note that we do not accept most HMO plans. Call our Insurance Office at 407.823.1649 for coverage verification. We are not Medicare or Medicaid providers. Therefore, certain services may not be covered under these programs at SHS. Dental and prescription plans vary, please contact the appropriate department regarding insurance participation.

The Dental Center is currently in-network with the following insurance plans: Cigna Dental DPPO Network and United Healthcare Dental PPO. However, if your PPO dental plan provides out-of-network benefits, we will file your claim as a courtesy. No HMO dental plans are accepted at this time. Payment for all services and out-of-pocket costs are due at the time of service.

Student Health Insurance Options

As of July 1, 2024, UCF no longer endorses a specific, voluntary insurance plan. If you are interested in shopping for coverage options, Navigators through the open marketplace are ready to assist!

Open Marketplace Navigation:

If you are uninsured and are seeking guidance shopping on the insurance marketplace, navigators with Covering Central Florida are ready to assist!

Some students may qualify for insurance at “no-cost”
Qualified students may be unsupported grads, recent graduates, students coming out of Medicaid, etc.
Visit https://www.coveringcfl.net/ or call them toll-free at 877-564-5031 (Option 1) to get started

General Information About Insurance

For any questions regarding insurance, billing, and/or payments at Student Health Services, please stop by the Business Office located on the first floor of the Health Center, or call them directly.

For questions about payments, call the cashier’s at 407.823.0060
For questions about billing, call 407.823.2386
For questions about insurance, call 407.823.1649