Payments and Billing

For any questions regarding insurance, billing, and/or your account balance, please stop by the Business Office located on the first floor of the health center, or call 407.823.2386.

For questions about insurance, call the Insurance Office  407.823.1649.
To make a payment over the phone, call 407.823.0060.

Patients are financially responsible for all charges incurred at each visit, whether covered by health insurance or not. All out-of-pocket expenses as determined by your health insurer are due at the time of service. Though not required to access our services, the university and Student Health Services strongly encourage all students to carry some form of health insurance coverage.

Payments

If you do not have insurance, you are responsible for paying for all services in full at the time of service. All uninsured or self-pay patients have the right to receive a Good Faith Estimate of how much care will cost before receiving it. (See “No Surprise Fact Sheet”)

If a balance is left unpaid after 14 days, SHS will place a hold on your account, which could delay registration for classes or even graduation. After 14 days, an invoice will be mailed to the patient’s permanent mailing address on file.

Payments can be made:

• In Person (Cashier’s desk located on the first floor of the Health Center)
• By Phone (call 407.823.0060)
• By Mail (checks should be sent to our mailing address)
• Online via the Patient Portal  – Log in here! (Available to UCF Students only)

Student Health Fee

The health fee (included in tuition) helps to offset your medical costs which means you can see a health care provider with no out-of-pocket charge for the general (primary care) office visit. Patients are financially responsible for items not covered by the health fee.  These include, but are not limited to clinical procedures, x-rays, laboratory services, medical equipment, prescriptions, non-prescription medications, vaccinations, dental services, and physical therapy. When charges occur, students can elect to use their health insurance coverage, or pay out-of-pocket. Payment for all services and out-of-pocket costs are due at the time of service.

Specialty Services

Specialty visits (psychiatry, preventative counseling, dietitian, physicals, annual exams, etc.) are not covered by the health fee. The student can elect to have SHS bill their insurance, or they can pay the appropriate specialty service fee. Payment for all services and out-of-pocket costs are due at the time of service.

It is highly encouraged if you are unsure of your insurance benefits to please contact your insurance carrier for clarification.

Billing

Your insurance company may determine that some or all of the charges incurred at SHS are not covered by your policy. We recommend reviewing all of your insurance benefits and exclusions before your first visit. Contact your individual insurance company to learn how your policy will work at our facility.

By giving us your insurance information, you are authorizing SHS to file a claim with (send a bill to) your in-network insurance company for services rendered. If using out-of-network benefits, SHS will provide you with the proper documentation, and you will be responsible for self-filing a claim with your insurance company.