Payments and Billing
For any questions regarding insurance, billing, and/or payments, please stop by the Business Office located on the first floor of the health center, or call them directly.
For questions about payments, call the cashier’s at 407.823.2701 and select option 2.
For questions about insurance or billing, call 407.823.2386.
Patients are financially responsible for all charges incurred at each visit, whether covered by health insurance or not. Though not required to access our services, the university and Student Health Services strongly encourage all students to carry some form of health insurance coverage.
If you do not have insurance and cannot pay at the time of service, or if your health insurance does not pay for any of your charges, SHS will post the amount due to your student account. If no payment is received within 14 days of the posting date, SHS will place a hold on your account which could delay registration for classes or even graduation. After 14 days, an invoice will be mailed to the patient’s permanent mailing address on file.
Payments can be made:
- In Person (Cashier’s desk located on the first floor of the Health Center)
- By Phone (call 407.823.0526)
- By Mail (checks should be sent to our mailing address)
Student Health Fee
The health fee (included in tuition) helps to offset your medical costs which means you can see a health care provider with no out-of-pocket charge for the general (primary care) office visit. Patients are financially responsible for items not covered by the health fee. These include, but are not limited to clinical procedures, x-rays, laboratory services, medical equipment, prescriptions, non-prescription medications, vaccinations, dental services, and physical therapy. When charges occur, students can elect to use their health insurance coverage, or pay out-of-pocket.
Specialty visits (psychiatry, preventative counseling, dietitian, biofeedback, physicals, etc.) are not covered by the health fee. The student can elect to have SHS bill their insurance or they can pay the appropriate specialty service fee.
- Any co-pay or deductible required by insurance for these specialty services will be covered by the health fee.
- Once the claim is sent to insurance, the maximum out-of-pocket cost to the student would be the specialty services fee for that type of visit.
It is highly encouraged if you are unsure of your insurance benefits to please contact your Insurance carrier.
Your insurance company may determine that some or all of the charges incurred at SHS are not covered by your policy. We recommend reviewing all of your insurance benefits and exclusions before your first visit. Contact your individual insurance company to learn how your policy will work at our facility.
By giving us your insurance information, you are authorizing SHS to file a claim with (send a bill to) your in-network insurance company for services rendered. If using out-of-network benefits, SHS will provide you with the proper documentation, and you will be responsible for self-filing a claim with your insurance company.