General Health Center FAQ
If you have concerns about your care, please contact the patient advocate at 407-823-2094 or by emailing them at SHSPatientAdvocate@ucf.edu. The role of the patient advocate is to ensure that proper medical treatment is received and that each patient is treated with respect.
You will need to bring your Student ID, and any health/prescription insurance cards or a photocopy of the front and back of the cards.
The closest parking garages to the Health Center are the Libra Garage and Garage B. These have the amplest parking (long-term or daily permit required). The Health Center also has a select number of dedicated spots for patients in ground lot C3. However, parking in these spots will require an additional appointment parking permit to be added to their current permit. If you park in one of these designated spots, please provide your license plate number to our staff at the front desk during check-in. Both the appointment permit AND a daily or long-term UCF parking permit (purchased digitally through UCF Parking Services or through the UCF Mobile App) are required in order to legally park in these designated spots. Vehicles parked in these spaces without the additional appointment parking permit, or who remain beyond the allocated timeslot are subject to citations or towing. Appointment parking permits are valid for a maximum of 3 hours.
Parking Services usually directs the student to have a visit verification form sent to them. It’s a generic form that only states the time and date of a patient’s visit in order to begin the appeals process with Parking Services.
Through the Patient Portal online, you can access a summary of your visit (available 72-hours after your appointment), and normal lab results. You can also call our Health Information Management office to arrange for consent and copies of your patient record.
The HIM department staff is responsible for the quality control of patients’ health information and the handling of all requests to release or obtain health information. The HIM department is located on the 2nd floor of the UCF Health Center (building 127). They may be reached at 407.823.2091 or by email at medrecords@ucf.edu.
A patient may request a copy of their records for themselves or to be sent to a third party (such as a referring physician, parent/guardian, or another academic entity). Nominal charges may apply for this service. In order to process the release of the health information, the requester must complete the Authorization to Release Protected Health Information form. The form must be notarized if not completed in person at the HIM department or sent from the requester’s official UCF mail account on file. Every effort will be made to release the record within 5 working days. Please include a working telephone number on all request forms in case there is a question or concern. If the patient is younger than 18 years, a parent or guardian will be required to sign the form.
For more information, please visit the Records section of this website.
The HIM department staff is responsible for immunization records. The immunization section of HIM may be reached by email at immunizations@ucf.edu.
Yes, you will need to complete the visit verification form online and have it sent to them. This verification will only state the time and date of a patient’s visit. Please be sure to include your professor’s email address when you fill out the online request form as verifications will not be sent to student emails.
No, due to FERPA and HIPAA, we only schedule appointments through the patient. If the communication/language barrier is a concern, we have translation services to assist in scheduling and patient care.
Our office can assist with removing holds for Immunizations, International Insurance, outstanding charges from UCF Student Health Services, and AlcoholEDU requirements. Please see our contact page for a list of phone numbers by the department for assistance.
No, our lab is a Physician's Office Laboratory and as such only our established patients can use our services. If you would like to utilize the lab, you will need to see one of our providers first.
No, contact your program’s advisor for assistance in locating these types of opportunities.
I am a student and would like to apply for a job with UCF Student Health Services. Where do I start?
All administrative and medical positions are posted at www.ucf.edu/jobs.
If you are a current student seeking part-time employment, we hire in non-clinical positions, such as Appointments Clerk, Cashier, Pharmacy Merchandise, and more. If you would like to work in any of these areas, log in to Workday and check for openings under the Job & Career Opportunities tab.
We welcome faculty and staff patients! In order for us to see you, you must have an in-network insurance company (we are in-network with all the UCF employee health plans). Please note we cannot see Workers’ Comp claims, nor do we treat faculty & staff within our Behavioral Health unit (Psychiatry, Substance Use Disorders, Dietitian). See the Human Resources page for alternate options regarding these services. In regard to Dental services, UCF faculty and staff can access the Dental center regardless of insurance coverage, however, we are able to file claims to most out-of-network PPO Dental Plans, and patients always have the option to pay out-of-pocket for services received in the Dental Center.
Yes, either through a bilingual staff member or through a certified medical translation service. Through these methods, we can communicate in over 200 languages.
