How will I know if I have a bill?

The SHS Business Office will file medical charges incurred with the patient’s medical insurance only if using in-network benefits. If using out-of-network benefits, proper documentation will be supplied and the patient is responsible for filing the claim. Normally it takes 4 to 6 weeks for the insurance company to process the claim.

After UCF SHS receives the explanation of benefits (EOB);

1. Primary care visits: there will be no out-of-pocket charges for currently enrolled students.
2. Labs, x-rays, medical procedures, and equipment: the patient will be financially responsible for the patient balance according to the EOB including non-covered services.
3. Specialty services: the patient will be financially responsible for the patient balance according to the EOB, co-payments, and/or charges applied to the deductible.

Patients are billed the day after a debt is incurred via an emailed or paper statement. Students can check their MyUCF account to confirm. Failure to pay an account balance within 14 days of the date of service will result in a “collections” hold being placed on the account. Call the Cashier at 407-823-0600 to make payments, or call the Business Office at 407-823-2386 if you have any questions.